| Black mould visible in the seal fold |
✅ Yes — but often cleanable |
Poor cleaning routine, inadequate ventilation, humidity |
Try the deep-clean procedure before replacing |
| Musty / mildew smell from the drum |
✅ Likely |
Mould in seal, mould in drum, clogged filter, poor drainage |
Inspect seal fold with a torch and finger; see Bad Smell page |
| Water on the floor at the front of the washer |
✅ Very likely |
Torn seal, seal not seated, damaged spring clamp, overloading, wrong seal |
Inspect seal for tears; check clamp tension |
| Water pooling in the bottom of the seal fold after every wash |
✅ Yes — usually correctable |
Clogged drain holes in the seal, seal fold twisted, poor drainage |
Clean the drain holes at the bottom of the seal |
| Water leaking during spin only (not during wash) |
⚠️ Possible |
Overloading, unbalanced load, damaged door hinge, loose door lock |
Check load size and door alignment first |
| Water leaking from the bottom of the door (not the seal edge) |
❌ Unlikely |
Door hinge wear, door alignment, damaged door lock |
Inspect door alignment — the seal may be fine |
| Visible tear, cut, or split in the rubber |
✅ Yes — replace |
Zippers, coins, bra wires, sharp items |
Physical damage = replace |
| Rubber feels hard, brittle, or shiny |
✅ Yes — replace |
Age, detergent residue, heat exposure, bleach use |
Compare to a new seal; hardened rubber cannot seal |
| Seal has come loose from the door frame |
⚠️ Possible |
Failed spring clamp, seal lip worn |
Often correctable — a technician can re-seat it |
| Rust-coloured stain in the seal fold |
⚠️ Possible |
Detergent residue + metal item + moisture |
Deep clean; if stain is permanent, replace |
| Water leaking only on high spin |
⚠️ Possible |
Seal partially damaged, door lock not fully engaging, seal compressed |
Check door lock, then seal |
| Washer leaks intermittently with no pattern |
❌ Unlikely to be seal only |
Drain hose, inlet hose, pump housing, tub seal |
See Leaking Water page for full diagnosis |
| White streaks on clothes after wash |
❌ Not the seal |
Detergent residue, overuse of softener |
See Not Cleaning Clothes page |
| Door won't close properly |
⚠️ Possible |
Swollen seal, misaligned hinge, damaged lock |
Inspect seal for swelling or displacement |
| Seal looks fine but washer leaks |
❌ Seal is not the cause |
Tub seal, drain system, internal hose |
See Leaking Water page — the seal is only one of several leak sources |