| Washer won't drain — water sits in drum after cycle |
⚠️ Possible |
Clogged filter, kinked hose, failing pump |
Check filter first; then check hose for kinks; then test pump |
| — |
✅ Yes — but the hose may be fine |
Drain hose inserted too deep (deeper than 4 in / 10 cm) |
Pull hose out so no more than 4 in / 10 cm is inserted; secure with holder |
| Water on the floor behind or beside the washer |
⚠️ Possible |
Loose hose clip, cracked hose, loose pump connection |
Inspect connection points; check hose for cracks |
| Washer drains slowly |
⚠️ Possible |
Partially clogged filter, kinked hose, weak pump |
Check filter first, then hose, then pump |
| Musty smell from the washer |
⚠️ Possible |
Residue buildup inside hose, mould in seal, clogged filter |
Detach hose and inspect inside for residue; see Bad Smell page |
| Water leaks during the drain phase only |
✅ Likely |
Hose connection loose, hose cracked near fitting |
Inspect drain-phase connections carefully |
| Washer stops mid-cycle with water in drum |
⚠️ Possible |
Clogged filter, failing pump, kinked hose |
Check filter first; then hose; then pump |
| Washer overflows during fill |
❌ Unlikely — unless siphoning |
Inlet valve stuck, pressure switch fault, or siphoning |
If filling is normal but water drains out simultaneously — check hose depth |
| Washer vibrates excessively during drain |
❌ Not the hose |
Loose pump mount, imbalanced pump impeller |
Check pump mounting |
| Washer makes gurgling noise during drain |
⚠️ Possible |
Normal operation, kinked hose, partial clog |
If new or worsening — inspect hose and filter |
| Rust-coloured water drains from hose |
⚠️ Possible |
Internal hose degradation, rust from pump |
If persistent, replace hose; inspect pump and drum |
| Visible crack or split in hose |
✅ Yes — replace |
Age, heat, physical damage, rodent chewing |
Physical damage = replace |
| Hose connector broken or brittle |
✅ Yes — replace |
Age, heat, chemical exposure |
Connector damage = replace |
| Hose hardened and stiff to the touch |
✅ Yes — replace |
Age, heat exposure, detergent residue |
Compare to a new hose; hardened rubber cannot flex |
| Washer is new installation and won't drain properly |
⚠️ Possible |
Hose installed too deep, kinked behind washer, or not connected |
Check installation per manufacturer's instructions |
| Washer drains fine but smell persists |
❌ Not the hose |
Mould in door seal, dirty drum, clogged filter |
See Bad Smell page — the hose is rarely the source |