1. Acceptance of Terms
By booking a service, requesting a diagnosis, or accepting a repair from Automatic Washing Machine ("we", "us", "our"), you ("the customer", "you") agree to be bound by these Terms of Service.
If you do not agree with any part of these terms, please do not book our services. If you have already booked a service and do not agree with these terms, you may cancel your booking in accordance with Section 6 (Cancellation and Rescheduling).
These terms apply to all services provided by Automatic Washing Machine in Dammam, Al Khobar and Dhahran, including Dammam, Al Khobar and Dhahran.
2. About the Business
Automatic Washing Machine is a washing machine repair and appliance service provider registered in the Kingdom of Saudi Arabia.
We provide washing machine repair, maintenance, and appliance repair services in Dammam, Al Khobar and Dhahran.
3. Services Provided
We provide the following services:
3.1 Washing Machine Repair
- Diagnosis and repair of washing machine faults
- Replacement of Suitable parts
3.2 Washing Machine Maintenance
- Preventive maintenance visits
- Deep cleaning and descaling
- Filter cleaning and drain maintenance
3.3 Appliance Repair
- Refrigerator repair
- Air conditioner (AC) repair
- Gas stove repair
3.4 Parts Supply and Installation
- Supply of Suitable parts
- Installation of parts (parts supplied by us)
3.5 Diagnostic Services
- On-site diagnosis of appliance faults
- Written diagnostic reports on request
All services are provided in accordance with Saudi consumer protection law and applicable regulations.
4. Booking and Scheduling
4.1 Booking Methods
Bookings may be made by:
4.2 Booking Confirmation
A booking is only confirmed when we have provided you with a scheduled date and time. Verbal estimates given before confirmation are not binding.
4.3 Scheduling Window
We will provide a scheduling window (for example, "between 2:00 PM and 4:00 PM"). Our technicians may arrive at any point within this window. If the technician is significantly delayed, we will notify you.
4.4 Access Requirements
You agree to:
- Provide safe and reasonable access to the appliance
- Ensure the appliance area is clear
- Provide access to water and electricity supply where required
If access is not possible on arrival, the visit may be treated as a cancellation (see Section 6).
Home visits is available subject to technician availability.
4.6 Multiple Appliance Bookings
Bookings for multiple appliances at the same address may be scheduled in a single visit. Additional appliances are diagnosed and quoted separately.
5. Pricing and Payment
Inspection is free. and diagnostic assessment. The fee is disclosed before the booking is confirmed.
5.2 Quotation
After diagnosis, the technician will provide a written quotation for the recommended repair. You may:
- Accept the quotation and proceed with the repair
- Request a second opinion or defer the decision
5.3 No Obligation to Proceed
There is no obligation to proceed with a repair after diagnosis.
5.4 Parts Pricing
Parts are quoted at their genuine OEM price. We do not mark up parts beyond published market rates.
5.5 Labour Pricing
Labour is quoted as a fixed fee for the specific repair, not as an hourly rate.
5.6 VAT
All prices are subject to Value Added Tax (VAT) at the rate prescribed by the Zakat, Tax, and Customs Authority (ZATCA). VAT will be shown separately on your invoice.
5.7 Payment Methods
We accept the following payment methods:
- Cash on completion of service
- Mada debit card
- Credit card
- Bank transfer (for corporate customers only)
We do not accept personal cheques.
5.8 Payment Timing
Payment is due upon completion of the service, before the technician leaves the premises.
5.9 Invoicing
A VAT-compliant tax invoice will be issued for every completed service. If you require an electronic invoice (e-invoice) for VAT purposes, please notify us at the time of booking.
6. Cancellation and Rescheduling
6.1 Customer Cancellation
You may cancel or reschedule a booking at any time. Please provide as much notice as possible.
- More than 2 hours before the scheduled window: No charge.
6.2 Our Cancellation
If we must cancel or reschedule a booking (for example, due to technician unavailability or weather), we will notify you as soon as possible and offer an alternative appointment. No fees will apply.
6.3 Rescheduling
Rescheduling requests are handled under the same terms as cancellations. If you reschedule more than 2 hours before the scheduled window, no charge applies.
6.4 Cancellation Method
Cancellations must be made by phone or WhatsApp to 054 400 6384. Verbal cancellations to the technician on-site are not sufficient — please call our office.
Saudi Legal Note: Under Saudi consumer protection law, the customer's statutory right to cancel a service before it is provided must be respected. The cancellation fee only applies to genuine costs incurred (dispatch, travel).
7. Inspection
The inspection is free, and there is no charge if you decide not to proceed.
- New or different faults unrelated to the original repair
- Damage caused by misuse, overloading, or neglect
- Damage caused by power surges, voltage fluctuations, or water damage
- Damage caused by customer-supplied parts (see Section 10)
- Damage caused by a third party's work
- Consumable parts (filters, seals, hoses) unless they failed prematurely due to a manufacturing defect
- Normal wear and tear
- Cost of transportation or accommodation
- Any consequential or indirect losses
- Provide your original invoice or booking reference
- Describe the fault and provide photographic or video evidence if possible
typically within 1–3 business days.
or labour. If the fault is not covered, standard diagnostic and repair fees apply.
Please ask us at the time of booking.
7.7 Statutory Rights
Where Saudi law provides stronger protections, those protections apply.
8. Customer Responsibilities
You agree to:
8.1 Accurate Information
Provide accurate information about the appliance (brand, model, symptoms) when booking. Misdescribed faults may result in additional diagnostic time.
8.2 Safe Access
Provide safe and reasonable access to the appliance. This includes clearing the area around the appliance and ensuring the floor is dry where possible.
8.3 Utilities
Ensure working water and electricity supply is available at the property during the service visit.
8.4 Pets and Children
Secure pets and supervise children during the service visit to ensure everyone's safety.
8.5 Disclosure of Previous Repairs
Inform us of any previous repairs, third-party work, or modifications to the appliance. This is essential for accurate diagnosis and safe repair.
8.6 Ownership
Confirm that you are the owner of the appliance. If you are a tenant, ensure you have the landlord's permission if required.
8.7 Use of Repaired Appliance
Use the repaired appliance in accordance with the manufacturer's instructions. Do not overload, misuse, or modify the appliance after repair.
9. Limitation of Liability
9.1 Scope of Liability
Automatic Washing Machine is liable for direct damages caused by our negligence in the performance of the service, subject to the limits in this section.
9.2 Limits
To the maximum extent permitted by Saudi law:
- Our total liability for any single service is limited to the total amount paid by you for that service.
- We are not liable for indirect, consequential, or incidental losses (including but not limited to loss of use, loss of income, or damage to other property).
- We are not liable for pre-existing faults, wear and tear, or faults arising from misuse.
9.3 Pre-existing Conditions
Appliances that are old, worn, or have pre-existing faults may be more vulnerable to damage during repair or after repair. We will disclose any such risks before proceeding.
9.4 Exclusions
We are not liable for:
- Damage caused by voltage fluctuations, power surges, or water damage
- Damage caused by customer-supplied parts
- Damage caused by third-party work performed after our service
- Damage caused by the customer's failure to follow our recommendations
9.5 Nothing in This Section Limits Statutory Rights
Nothing in this section limits your statutory rights under Saudi consumer protection law.
Legal Note: Limitation of liability clauses are strictly interpreted under Saudi law.
10. Parts and Materials
10.1 Suitable parts
10.2 Customer-Supplied Parts
We do not install customer-supplied parts unless explicitly agreed in writing before the service. If you supply your own parts:
- We are not liable for damage caused by the customer-supplied part
10.3 Availability
Not all parts are stocked in our vans. If a part must be ordered, we will inform you of the estimated lead time before you commit to the repair. Lead times are typically 24–48 hours within Dammam, Al Khobar and Dhahran.
10.4 Old Parts
The original (old) parts removed during a repair are the property of the customer. We will return old parts on request. If you do not request them, old parts are disposed of in accordance with environmental regulations.
11. Diagnostic and Callout Fees
The on-site inspection is free.
11.3 Cancellation Fee
11.4 Non-Repairable Appliances
We will provide you with a written assessment and honest repair-vs-replace guidance at no extra charge.
11.5 After-Hours Fee
After-hours, weekend. This will be disclosed before the booking is confirmed.
12. Service Limitations and Exclusions
12.1 Geographic Limitations
Our services are available in Dammam, Al Khobar and Dhahran, including Dammam, Al Khobar and Dhahran. Service outside these areas is subject to availability and additional travel fees.
12.2 Appliance Age
We repair appliances of all ages. However, for appliances over 8 years old with significant wear, we may recommend replacement instead of repair, based on honest cost-benefit analysis.
12.4 Appliances with Pre-existing Damage
We may decline to service appliances with:
- Visible structural damage (cracked drum, cracked housing)
- Evidence of fire, flood, or electrical damage
- Significant corrosion or pest damage
12.5 Right to Refuse Service
We reserve the right to refuse service if:
- The customer is abusive, threatening, or unsafe
- The service cannot be safely performed
- The customer has previously breached these terms
- Payment for a previous service remains outstanding
13. Dispute Resolution
13.1 Communication First
If you have a complaint or dispute, please contact us first at 054 400 6384 or info@automaticwashingmachine.com. We will respond within 3 business days and aim to resolve the issue fairly and quickly.
13.2 Escalation
If we cannot resolve the dispute through direct communication, either party may:
- Refer the matter to the Saudi Consumer Protection Association
- Refer the matter to the Ministry of Commerce for mediation
- Pursue resolution through the competent Saudi courts
13.3 Consumer Protection Rights
You retain all rights under Saudi consumer protection law. Nothing in these terms limits those rights.
13.4 No Arbitration Requirement
We do not require mandatory arbitration. You have the right to pursue any remedy available under Saudi law.
14. Governing Law and Jurisdiction
14.1 Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia, including the Basic Law of Governance, the Commercial Court Law, and all applicable consumer protection regulations.
14.2 Jurisdiction
Any dispute arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the competent courts in Dammam, Al Khobar and Dhahran of the Kingdom of Saudi Arabia.
14.3 Language
The Arabic version of these Terms is the legally binding version. The English translation is provided for reference only. In the event of any inconsistency, the Arabic version shall prevail.
15. Intellectual Property
15.1 Website Content
All content on this website — including text, images, logos, and design — is the property of Automatic Washing Machine or is used under licence. You may not reproduce, distribute, or use any content without written permission.
15.2 Trademarks
Brand names and logos referenced on this website (LG, Samsung, Bosch, Daewoo, Toshiba, Beko, Whirlpool, and others) are trademarks of their respective owners. We are an independent service provider and are not affiliated with, endorsed by, or sponsored by these brands unless expressly stated.
15.3 Customer Content
or other content to us, you grant us a non-exclusive, royalty-free licence to use that content for marketing and service purposes. You may withdraw this licence at any time by contacting us.
Important: The trademark disclaimer is essential.
16. Privacy and Data Protection
16.1 Personal Data
We collect and process personal data in accordance with our Privacy Policy. We comply with the Saudi Personal Data Protection Law (PDPL) and all applicable regulations.
16.2 What We Collect
When you book a service, we collect:
- Your name and contact details (phone, email)
- Your service address
- Details of the appliance and fault
- Payment details for invoicing
16.3 How We Use Your Data
Your data is used to:
- Schedule and perform the service
- Issue invoices and process payment
- Send maintenance reminders (only if you opt in)
16.4 Data Sharing
We do not sell your personal data. We may share data with:
- Payment processors (for card payments)
- Our CRM or scheduling software providers
- Authorities if required by Saudi law
16.5 Your Rights
Under Saudi PDPL, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal record-keeping requirements)
- Withdraw consent for marketing communications
16.6 Data Retention
Marketing data is retained until you unsubscribe.
16.7 Contact for Data Requests
To exercise your data rights, contact us at info@automaticwashingmachine.com.
Legal Note: Saudi Personal Data Protection Law (PDPL) came into full effect in 2024. Compliance is mandatory.
17. Changes to These Terms
17.1 Right to Update
We may update these Terms of Service at any time. Changes take effect when published on this page. The "Last Updated" date at the top of this page reflects the current version.
17.2 Notification of Significant Changes
or liability limits), we will notify active customers by email or SMS.
17.3 Continued Use
Continuing to use our services after changes are published constitutes acceptance of the updated terms.
18. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable under Saudi law, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the original intent.
19. Contact Information
For any questions about these Terms of Service:
For urgent service issues, please call us directly. For non-urgent queries about these terms, email is preferred.